Introduction
Effective Date: October 17, 2024
Thank you for choosing to be part of our community. At Saul Creative and Listivo (“we,” “us,” or
“our”), we are committed to protecting your personal information and your right to privacy. This
Privacy Policy outlines how we collect, use, and safeguard your personal information in connection
with our real estate media services, including photography, video production, 3D tours, satellite
mapping, and drone services.
When you visit our websites https://www.SaulCreative.com or https://www.Listivo.com and use our
services, you trust us with your personal information, and we take your privacy seriously. This
Privacy Policy explains what information we collect, how we use it, and your rights regarding that
information. Please review it carefully. If you do not agree with any terms in this policy, please
discontinue use of our websites and services.
This Privacy Policy applies to all information collected through our websites and any related
services, sales, marketing, or events (collectively referred to as the “Sites”). If you have any
questions or concerns about this policy or our privacy practices, please contact us at
info@Listivo.com.
1. Information We Collect
We collect various types of personal information based on your interactions with us and the services
we provide. This includes:
– Personal and/or Business Information: Name, email address, phone number, mailing address,
payment information, and other details you provide when using our services.
– Subject Property Information: Property address and details provided for our real estate media
services.
– Technical Information: IP address, browser type, device type, and other technical data
automatically collected when you use our website or services.
– Media Information: Images, video footage, and other media content produced during our services.
– Phone Number and SMS Consent Data: Phone number and your explicit consent to send SMS
notifications, updates, or service-related messages. Our SMS data connections are through
Intercom and Aryeo.
– Credentials: Passwords, password hints, and security information for authentication and account
access. Please note that we cannot view or change your password.
– Payment Data: Data necessary to process your payments, such as credit card numbers and
security codes. Payment data is stored by our payment processor Stripe. You should refer to their
privacy policy for further details.
2. How We Use Your Information
We use the information we collect for the following purposes:
– To provide and deliver our real estate media services: This includes fulfilling orders, scheduling,
and managing media production.
– To communicate with you: We use your contact information to respond to inquiries, send important
updates, and manage service-related communications.
– To process payments: We use your payment data to facilitate transactions and manage orders.
– SMS Messaging: With your explicit consent, we send you service updates, confirmations, and
marketing messages. We store your phone number and consent data to comply with SMS
regulations, including the Telephone Consumer Protection Act (TCPA).
– To improve our services and customer experience: We analyze data to refine our offerings and
enhance your experience.
– For marketing and promotional purposes: With your consent, we may send marketing materials
and promotional communications. You can opt-out at any time.
– To comply with legal obligations: We may use your data to fulfill our legal requirements.
3. Sharing Your Information
We do not sell your personal information. However, we may share your information in the following
circumstances:
– Service Providers: We share your information with third-party service providers who assist in
delivering our services, such as payment processors, cloud storage providers, and SMS messaging
platforms (e.g., Intercom, Aryeo). These providers require access to your information to perform
services on our behalf.
– SMS Data Sharing: With your consent, we share your phone number and consent data with
Intercom for the purpose of sending SMS communications that you have opted in to receive.
– Legal Obligations: We may disclose your information when required to comply with applicable
laws, court orders, or government regulations.
– Business Transfers: In the event of a merger, sale of company assets, or acquisition, we may
transfer your information to the relevant third party.
– Legitimate Interests & Contract Performance: We may process or share your data to fulfill
legitimate business interests or to perform contractual obligations, such as delivering services or
processing payments.
– Vital Interests: We may disclose your information if necessary to protect your rights, investigate
fraud, or respond to safety threats or illegal activities.
– Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with
vendors, service providers, contractors, or agents who perform services for us or on our behalf and
need access to such information to do their work. Selected third parties may use tracking
technologies on our Sites to collect data about your interactions. Unless described in this Privacy
Policy, we do not sell, rent, or trade your information to third parties for promotional purposes.
5. Data Security
We implement reasonable measures to protect your personal information, including your phone
number and consent data, from unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure.
9. How Do We Keep Your Information Safe?
We strive to protect your personal information with a combination of organizational and technical
security measures. While we work to protect your data, transmitting personal information to and from
our Sites is at your own risk. Please note that third-party services like Google, Aryeo, and Intercom
also have their own security practices and privacy policies.
10. Your Privacy Rights
In short: You have the right to access, update, delete, or limit the processing of your personal
information, as well as opt-out of certain communications. You may exercise the following rights
regarding your personal information:
– Access, Update, or Delete: You can access, update, or delete your personal information, including
phone numbers and SMS consent data, by logging into your account settings or contacting us at
info@Listivo.com.
– Opt-Out of Marketing Communications: You may opt out of receiving marketing emails or SMS
messages at any time by clicking the unsubscribe link or adjusting your preferences in your account
settings.
– Cookies and Tracking Technologies: You can manage your cookie preferences or disable them via
browser settings. Disabling cookies may affect certain features of our Sites.
13. Do California Residents Have Specific Privacy Rights?
Yes, California residents are entitled to certain privacy rights regarding their personal information.
Under California Civil Code Section 1798.83, California residents can request and receive
information about the categories of personal information that we disclosed to third parties for direct
marketing purposes.
15. How Can You Contact Us About This Policy?
If you have questions or comments about this policy, you can contact us via email at
info@Listivo.com or by mail at: Listivo, 510 W. Hemlock Street, Bozeman, MT 59715, United States.